For City of Tallahassee customers, you can report electric outages via the City’s DigiTally App, Talgov.com/Outage, or by calling (850) 891-4YOU (4968). During major events, the City will send information directly to utility customers. Keep your contact details current by visiting Talgov.com/Update or by calling (850) 891-4968.
For Talquin Electric Members, you can report an electric outage via Talquin’s mobile app for either Apple or Android phones, by texting #OUTAGE to 85700, or by calling 1-866-899-4832 (Automated System) or 1-888-802-1832 (Live Operator). You can also receive notifications via the mobile app or sign up for text alerts at TalquinElectric.com.
For Duke Energy customers, call 1-800-228-8485. Call wait times will be longer during major events.
TWO DAYS: The approximate time frozen items can be stored safely if you keep the freezer door shut.
FOUR HOURS: If your refrigerator’s power is out for longer than this time, move perishable foods into an ice-filled cooler.
If you are considering purchasing a permanently installed standby electric generator fueled by natural gas or propane gas, the City of Tallahassee offers a low-interest loan program for qualified homeowners. To be eligible, the loan applicant must be a City of Tallahassee Electric customer, and a transfer switch, a permit and a passed Growth Management inspection are required. Loan approval is required prior to installation. Get details by calling 850-891-4968.
A generator can keep your appliances going after a disaster, but it comes with several dangers:
- CARBON MONOXIDE: Use generators outdoors and away from windows and doors to avoid exposure to this deadly, colorless, odorless gas. Never operate a generator indoors.
- FIRE: Make sure the generator is cool when refilling the fuel tank and store flammable fuel away from fuel-burning appliances.
- ELECTRICAL SHOCK: An electrical shock from your generator can kill you.
Keep the generator in a dry place.
Plug appliances directly into the generator or use a heavy-duty, three-pronged extension cord.
Never try to power the house wiring by plugging the generator into a wall outlet.